SERVICE LEVELS:
a. Reliability:
- could you please provide information detailing reliability SLAs
see: https://www-03.ibm.com/software/sla/sladb.nsf/pdf/0038-10/$file/i128-0038-10_08-2018_en_US.pdf
IBM provides a 99.9% uptime availability SLA for Watson Services in Premium or Dedicated deployment models configured for high availability if the services are provisioned across multiple environments in geographically separated data-centers