What is this? This is a companion download for the video "The 5 Sections Every AI Voice Agent Prompt Needs." It's a working example of the five-section structure applied to a fictional boiler and heating company. Use it as a template. Swap the business details, adjust the flows, and make it yours.
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| ```mermaid | |
| flowchart TB | |
| %% ============================================ | |
| %% CALL INTRODUCTION & EARLY TRIAGE | |
| %% ============================================ | |
| start_call([Call starts — greet with opening line]) --> | |
| early_triage{EARLY TRIAGE: What type of call is this?} | |
| early_triage -->|Caller submitted a form or email and is chasing a response| form_chase |